You can start by choosing your shutter style, material, colour and window size. Once your design is ready, submit your quote or order request and our team will guide you through the next steps.

Yes. You can request a shutter quote before ordering. We recommend checking your measurements carefully so the price is as accurate as possible.

Yes. You can order samples to compare colours, finishes and materials at home before choosing your final shutters.

For supply-only orders, you will need to measure your windows using our measuring guide. Take your time, measure carefully and check each measurement before submitting your order.

Made-to-measure shutters are manufactured to the measurements you provide. Incorrect measurements can affect the fit, so please check everything carefully before confirming your order.

Full height shutters work well for clean, classic coverage. Café style shutters are ideal for privacy while keeping light at the top. Tier-on-tier shutters offer flexible top and bottom opening, while solid panel shutters are great for privacy and insulation.

Yes. Shutters are an excellent privacy solution because you can adjust the louvres, panels or sections to reduce visibility while still allowing natural light into the room.

Shutters can reduce light and improve room comfort, especially when fitted correctly. Solid panel shutters and shutters with larger coverage can offer stronger light control, but they are not a complete blackout product.

British Shutters can offer shutter options such as faux wood and natural hardwood, depending on the style and range selected. Each material has different benefits for durability, weight, finish and room suitability.

Moisture-prone rooms need suitable materials and careful installation. Faux wood options are often preferred for bathrooms, kitchens and utility areas because they are more practical around moisture than natural hardwood.

Yes, supply-only shutters can be installed by confident DIY customers using the installation guide. You should use the correct tools, check the frame is level and follow each step carefully.

Installation may be available in selected areas. Availability can depend on your location, shutter type and order details.

Delivery times vary by material, range and order type. Express and standard UK-made options may be faster, while natural hardwood and special orders may take longer. Your estimated timescale will be confirmed during the order process.

Delivery may be available to selected non-mainland UK locations, but extra time and charges can apply. Please check before ordering if you are outside mainland UK.

Payment timing depends on the order process selected. If you choose a design-check callback, a secure payment link may be sent after your details have been reviewed.

Eligible products are covered by the warranty terms shown on the website. The warranty is designed to cover qualifying manufacturing faults and does not replace your statutory rights.

Made-to-measure shutters are manufactured specifically for your window measurements and specification, so they usually cannot be returned or cancelled once manufacturing has started unless they are faulty, damaged, incorrect or not as described.

Dust regularly with a soft cloth or duster. For marks, use a slightly damp cloth and avoid harsh chemicals, abrasive cleaners or excessive moisture.

Open and close panels gently, keep tracks or hinges clear of debris and avoid forcing louvres or panels. If something feels misaligned, check the installation before applying pressure.

You can contact the support team for help with quotes, measuring, installation, delivery and order questions. Add your order number or room reference when contacting support so the team can help faster.